Frequently Asked Questions
Find answers to common questions about our products, shipping, returns, and more.
Simply browse our store, choose your NetNinja product, and add it to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, Apple Pay, and Google Pay. All payments are secure.
Orders are prepared within 1-5 business days after purchase. Once shipped, delivery usually takes 3-5 business days.
Yes, we ship worldwide - straight to your doorstep.
Once your order ships, you’ll receive a tracking number via email within 1-3 business days. You can use this number to check your delivery status at any time.
You can return your purchase within 30 days for a refund or exchange, as long as it’s unused and in its original packaging.
Refunds to credit cards or PayPal may take up to 10 business days, depending on your payment provider.
Please contact us immediately with photos or a video of the issue so we can resolve it quickly.
If you need to make changes, contact us as soon as possible. Once your order has shipped, changes cannot be made.
You can email us at info@playnetninja.com or use the contact form on our website.