Frequently Asked Questions

Find answers to common questions about our products, shipping, returns, and more.

How do I place an order? +

Simply browse our store, choose your NetNinja product, and add it to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.

What payment methods do you accept? +

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as Shop Pay, PayPal, Apple Pay, and Google Pay. All payments are secure.

How long does shipping take? +

Orders are prepared within 1-5 business days after purchase. Once shipped, delivery usually takes 3-5 business days.

Do you ship internationally? +

Yes, we ship worldwide - straight to your doorstep.

How can I track my order? +

Once your order ships, you’ll receive a tracking number via email within 1-3 business days. You can use this number to check your delivery status at any time.

What is your return policy? +

You can return your purchase within 30 days for a refund or exchange, as long as it’s unused and in its original packaging.

How long does it take to get my refund? +

Refunds to credit cards or PayPal may take up to 10 business days, depending on your payment provider.

Received a damaged or defective product? +

Please contact us immediately with photos or a video of the issue so we can resolve it quickly.

Can I change my order after placing it? +

If you need to make changes, contact us as soon as possible. Once your order has shipped, changes cannot be made.

How can I contact customer service? +

You can email us at info@playnetninja.com or use the contact form on our website.